Question 1

How long will my Initial Consultation take?

Accepted Answer

We take the time to listen to your concerns. Depending on the complexity of the case, we may need around 60 minutes. It is important we gather as much information as we can in order for your chiropractor to create a thorough diagnosis and treatment plan for you.

Question 2

What should I wear to my First Visit/Initial Consultation?

Accepted Answer

Try to wear loose or stretchy clothing, as your chiropractor may be moving you around to test your joints, nervous system and muscles. If you have any skin allergies to specific massage oil ingredients, please inform us in advance.

Question 3

What happens during my first visit?

Accepted Answer

Your First Visit Will Include:
 • A detailed consultation to understand your symptoms and medical history
 • A thorough physical examination, which may include posture analysis and movement tests
 • A personalised treatment plan designed just for you

If needed, we may refer you for X-rays or other imaging to ensure the best care.

Verbal Report Of Findings

Before starting treatment, your Chiropractor will tell you, in clear, simple language, what is wrong, what can be done to address it and what you can expect. It is beneficial if you bring along your husband/wife/fiancé/partner as there will be a lot of information to take in, and because having treatment is often a commitment in terms of both time and money, which is best made together with whomever it may also influence.

Your treatment will in most cases consist of a course of treatment visits over a number of weeks, specified to your particular problems. In the early stages, the changes to the body are short lived and require adjustments more often. As your nervous system becomes adapted to the desired changes to posture, mobility and function, there is less need to be adjusted as often. This will be measured and monitored each time at the beginning of the follow-up treatment.

Treatment

If you are offered treatment at the first visit, treatment costs will be explained to you by your Chiropractor and charged at the end of your visit.

Question 4

What happens during a treatment and will it hurt?

Accepted Answer

Treatment consists of very precise 'adjustments' of specific joints. The adjustments are done by a qualified chiropractor and are usually not painful. Some of the treatment techniques produce a ‘click’ or ‘pop’ from the joint, is the air within the joints releasing. Treatment aims to restore normal function of the joints, whereby irritation to the nervous system is alleviated. The aim of treatment is not only to relieve symptoms but to restore and maintain optimal health and well being.

Question 5

How will I feel after receiving treatment?

Accepted Answer

When nerves are no longer compressed, they can more effectively transmit vital signals, allowing the healing process to begin on multiple levels. Many patients describe feeling more relaxed and noticing long-held tension or stress gradually fading away.

While the recovery journey takes time, some experience immediate improvements, such as reduced or eliminated pain, increased mobility and better posture.

Question 6

When should I come back for follow-up treatment?

Accepted Answer

This is very much dependent on the individual and their goals. We always aim to encourage your body to get as much time between adjustments as possible. In the early stages, the changes to the body are short lived and require adjustments more often. As your nervous system becomes adapted to the desired changes to posture, mobility and function, there is less need to be adjusted as often. Most of our patients on maintenance care try to get adjusted between every 4 to 12 weeks. We offer advice, but it is completely your choice!

Question 7

Should I see a Chiropractor if I am not in any pain?

Accepted Answer

Yes. This is exactly what we mean by maintenance and preventative care. Your body constantly endures daily physical and mental stress. Pain and stiffness sometimes is a sign of having an issue that has been left unresolved for too long. While many patients initially seek care due to pain, our goal is to assess and adjust before problems even arise.

Question 8

What qualification should a Chiropractor hold?

Accepted Answer

Your Chiropractor should hold a 5 year full time Master’s degree recognised by the regulatory body in the UK - General Chiropractic Council (GCC). At Prospine Chiropractic, we are fully licensed, insured and registered with the GCC and British Chiropractic Association (BCA).

The Chiropractors Act 1994 provides statutory regulation for the profession and the title ‘chiropractor’ is protected under this legislation. The statutory regulator is the General Chiropractic Council (GCC) and it is illegal to practise as a chiropractor without being registered with the GCC.

Question 9

Terms & Conditions

Accepted Answer

New Patients

A £70 deposit will be required at the time of booking to secure your appointment. This will be communicated to you at the time of booking.

Payment Deadline

The deposit must be paid within 24 hours of agreeing your appointment date and time. If the deposit is not received within this time frame, the appointment slot may be released and offered to another patient in need.

Cancellations & Rescheduling

We require at least 48 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 48 hours' notice may result in the loss of your deposit or incur a cancellation fee.
We appreciate your understanding, as this allows us to offer care to other patients in need.

Late Arrivals

If you arrive late for your appointment, we’ll do our best to accommodate you within your scheduled time. In some cases, if we’re unable to fit you back in, we may need to reschedule your session.

If you’re running more than 15 minutes late, please call us so we can discuss your options.

No-Show Policy

If you miss an appointment without providing notice, a no-show fee may be charged. This helps cover the cost of the reserved time and ensures fairness to other patients.

If you repeatedly miss appointments without notice, we may require prepayment for future bookings.

Payment

Payment is due at the time of your appointment unless prior arrangements have been made.

Refusal of Service Due to Intoxication

For the safety of our patients and staff, Prospine Chiropractic reserves the right to refuse treatment to any individual who appears to be under the influence of alcohol or recreational drugs. If a patient arrives at their appointment in an intoxicated state, the appointment may be cancelled or rescheduled at the discretion of the attending chiropractor. This policy is in place to ensure that all care provided is appropriate, safe, and in line with professional standards.

Administrative Fees & Medical Documentation

Under UK GDPR, patients are entitled to request a free copy of their existing medical records held by the clinic.
Requests for medical letters, clinical summaries, case summaries or reports are considered non-clinical administrative services, as these documents are prepared specifically upon request and require professional time and clinical judgement.
The clinic reserves the right to charge a reasonable administrative fee for preparing such documents. Any applicable fee will be explained and agreed with the patient prior to preparation.

Fees typically range from £40–£80 depending on the type and complexity of the document.

Prospine Chiropractic Limited

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